Gurugram’s much-publicised road repair mobile application has run into early technical hurdles, with officials admitting that glitches led to auto-acceptance of complaints and inflated “overdue” figures on the dashboard.
Chief engineer of the Municipal Corporation of Gurugram (MCG), Vijay Dhaka, clarified that the app — launched recently to streamline road repair complaints — is still undergoing updates. According to him, several complaints were marked as accepted automatically without the concerned junior engineers being notified. As a result, some cases were reflected as overdue even though action may have already been initiated on the ground.
“We accept that there are overdue complaints, but the actual number may be lower than what is currently shown,” Dhaka said, adding that the system is being refined and is expected to function smoothly by March.
Complaint Mismatch, Rejections Explained
Officials also addressed concerns over rejected complaints. Dhaka explained that many citizens lodged issues related to sanitation, garbage dumping and dust control — matters that fall outside the scope of the road repair app. Since the platform is designed specifically for road damage and pothole-related grievances, such complaints were automatically rejected by the system.
The civic body has assured residents that once the technical updates are complete, the dashboard will reflect more accurate and real-time data.
Faridabad Data Offers Comparison
While Gurugram works through technical corrections, Faridabad’s data shows a relatively stable response. Out of 1,522 complaints received, 1,088 have been resolved, 334 are under process, 12 are overdue and 33 are yet to be taken up.
Officials believe that improved monitoring and faster field-level coordination will help both cities improve turnaround time.
CM Announces Time-Bound Road Repair Plan
Amid growing public scrutiny, Haryana chief minister Nayab Singh Saini has announced an urgent, time-bound plan to repair broken roads and plug infrastructure gaps in Gurugram. The aim is to ensure the city becomes “pothole-free” before the next monsoon season.
The announcement signals stronger oversight and accelerated execution at a time when road conditions and civic responsiveness have come under public attention.
With technical upgrades in progress and a clear deadline set by the state leadership, residents now wait to see whether digital monitoring and on-ground repairs can finally move in sync — and deliver smoother roads before the rains arrive.
