Residents in Noida are facing growing inconvenience due to glitches in the newly introduced smart metering system, with many complaining that recharge amounts are not reflecting properly in the mobile application.
Officials have acknowledged the issue, attributing it to initial technical challenges.
Superintending Engineer Umesh Singh Yadav said:
“What is happening is that recharge is not showing properly in the smart app due to a system synchronisation issue. As this is in the initial stage, such issues are arising. We are working on resolving them.”
The problem has left consumers uncertain about their balance and usage, raising concerns over transparency and reliability of the new system.
Daily Power Cuts Add to Residents’ Woes
Apart from smart meter issues, residents have also flagged frequent power outages, especially in areas like Sector 19.
According to locals, electricity has been cut daily for two to three hours over the past two months, severely affecting:
●Students preparing for board exams
●Professionals working from home
●Routine household activities
RWA representatives say the outages are often attributed to maintenance work such as transformer repairs and tree trimming, but the situation has not improved.
RWA Sector 19 President RC Gupta said:
“For the past two months, electricity has been cut daily for two to three hours. Authorities cite maintenance work, but the outages continue.”
Authorities Call It ‘Maintenance Issue’
When questioned about the recurring outages, officials maintained that the disruptions are temporary.
Umesh Singh Yadav said:
“It is a maintenance issue; we are looking into it.”
However, no detailed timeline or explanation has been provided, leaving residents dissatisfied.
RWAs Demand Immediate Action
Resident Welfare Associations across the city have demanded urgent intervention, calling for:
●Immediate resolution of smart meter glitches
●Restoration of consistent power supply
●Better communication from authorities
Residents say that while technology upgrades are welcome, they should not come at the cost of basic services and daily convenience.
