In a technology-driven attempt to improve civic services, the Municipal Corporation of Gurugram (MCG) is testing a new application that will track sanitation workers and inspectors in real time, ensuring that attendance is recorded only when officials are physically present at their assigned locations.
The proposed system links public complaints directly to responsible departments and officials, allowing residents to know exactly who has been assigned to resolve their issue.
Attendance Only at Actual Work Site
According to officials, the application uses geo-fencing technology to prevent manipulation of attendance records. For example, assistant sanitation inspectors will be marked present only when they are within a 20-metre radius of the area assigned for inspection.
MCG has around 90 assistant sanitation inspectors, each responsible for monitoring cleanliness in specific zones. Officials say the new system will ensure accountability and verify that field visits are genuine.
The app will also display the department handling a complaint and the officer assigned, making the process more transparent for citizens.
Residents Hope for Cleaner Streets
Residents have welcomed the move, saying irregular sweeping and poor monitoring have long been persistent problems.
Chaitali Mandhotra, a resident of Ardee City in Sector 52, said many roads remain unswept for days due to low field presence of workers. She believes location-based tracking could significantly improve service delivery if implemented effectively.
Civic officials say that if the pilot proves successful, similar systems may be introduced across other municipal bodies.
Existing App Lacks Complaint Feature
Gurugram already has the “My Gurugram” app launched by the Gurugram Metropolitan Development Authority (GMDA) in 2019. However, that platform mainly provides information on civic infrastructure such as streetlights and community facilities and does not allow residents to register complaints.
The new application aims to fill this gap by combining complaint management, accountability tracking, and real-time monitoring in a single platform.
Step Toward Data-Driven Governance
Authorities view the initiative as part of a broader push toward smart governance, where digital tools are used to improve efficiency, transparency, and responsiveness of civic services.
If successful, the system could become a model for other cities struggling with monitoring field staff and ensuring timely resolution of public grievances.
