India’s digital consumer grievance platform e-Jagriti has emerged as a transformative force in consumer justice, resolving over 1,27,000 complaints since its launch in January 2025. With more than 2 lakh registered users, including NRIs across multiple countries, the portal is setting new benchmarks in accessibility, transparency, and digital governance.
According to fresh data from the Ministry of Consumer Affairs, the platform has successfully addressed 1,27,058 cases as of November 13, 2025, reflecting a significant improvement in dispute resolution speed and user satisfaction.
NRIs Can File Complaints from Anywhere in the World
A major highlight of e-Jagriti is its ability to serve non-resident Indians (NRIs) without requiring physical presence in India. As reported by PTI, the platform supports OTP-based global login, online fee payment, document uploads, and virtual hearings—ensuring seamless participation from abroad.
In 2025, NRIs filed 466 cases, with the highest participation from:
United States: 146
United Kingdom: 52
UAE: 47
The Ministry called e-Jagriti a “cornerstone of inclusive consumer justice”, ensuring that no geographical barrier limits access to legal remedies.
Which States Led in Case Resolutions?
State adoption has been strong across the country.
Top performers include:
Gujarat: 14,758 cases
Uttar Pradesh: 14,050 cases
Maharashtra: 12,484 cases
By integrating earlier fragmented systems into one unified interface, e-Jagriti now offers multilingual support, chatbot guidance, voice-to-text help for senior citizens, and end-to-end encryption for data safety.
Faster Case Disposal, Higher Efficiency
The portal has delivered impressive monthly disposal rates:
July–August 2025: 27,545 cases resolved (vs 27,080 new filings)
September–October 2025: 24,504 cases resolved (vs 21,592 new filings)
More than 2 lakh SMS alerts and 1.2 million email notifications have kept users updated. The NCDRC is now exploring near-paperless proceedings to further improve efficiency.
Real-Life Success Stories
Several recent cases highlight the platform’s effectiveness:
●Assam (Morigaon): A parent received Rs 3,05,000 in 25 days after unauthorized digital class deductions.
●Tripura: A consumer secured Rs 1,67,000 compensation for an eight-year-old defective refrigerator within five months.
The Ministry has urged all consumers—domestic and overseas—to use the platform for faster resolutions.
